Putting a coach company's mistake right for Cricket Ireland

The challenge

Moving a squad on the ground matters as much as getting them there by air. For a Cricket Ireland trip to Scotland, Sports Pro Travel had arranged and confirmed coach transfers for the group.

On the day, the coach company sent a smaller vehicle than the one that had been confirmed. The booking no longer matched what Cricket Ireland had been promised, and the difference needed to be put right.

Solution

Sports Pro Travel contacted the coach company directly to raise the discrepancy. The company apologised for the error.

Rather than leaving it at an apology, the team pursued compensation for the difference and secured a partial refund on the client's behalf.

Results

Cricket Ireland were pleased that the issue was not only acknowledged but put right, with a partial refund secured on their behalf so they did not have to chase it themselves.

It is a small but telling example of the attention to detail,

"The team at Sports Pro Travel combines a highly professional approach with genuinely personal attention to detail, ensuring that every aspect of our travel arrangements is handled smoothly. Communication is consistently prompt and clear, and responses are always timely and helpful. Their reliability, flexibility and commitment to getting things right make them an excellent travel partner."

Albert Van der Merwe, National Talent Pathway Manager and Coach, Cricket Ireland